How to Thank Your Customers

The Most Potent Customer Experience of All

The Most Potent Customer Experience of All

By John Jantsch

I was recently talking to a group of small business owners and marketers about the notion of creating a better customer experience and I asked members of the group to share what works for them.

thank your customersOne of the group members confided that while they do lots of things to wow their customers the most profitable thing they do is ask their CEO to write a hand written note of thanks to every customer’s CEO. Not only does this create buzz in throughout the organization it raises the profile of the sales and service people doing the work inside of these organizations.

Genuinely expressing gratitude is one of the best ways possible to create a positive customer experience and it’s such a simple thing to make part of who you are as an organization.

Recently the folks at HelpScout put together a fabulous free ebook with 25 great ways to thank your customers. Sometimes just a little creativity can spark tons of buzz and talk as so few organizations make saying thank you, you know that thing your mom probably taught you about the time you could walk, a part of their marketing follow-up.

We’ve partnered with HelpScout to bring you this important free resource – Go here and grab 25 Ways to Thank Your Customers today – you can thank me later!

Guide by Help Scout, the invisible help desk software for small businesses who care about customer service. Get more free Help Scout content by reading their customer loyalty blog.

Order your copy of
The Self-Reliant Entrepreneur

by John Jantsch

“A book that deserves a spot in every entrepreneur’s morning routine.”
—Ryan Holiday, #1 Bestselling Author of The Daily Stoic and The Obstacle is the Way


Small Business Radio Show with Barry Moltz – The Self-Reliant Entrepreneur
SEGMENT 2, starting at 19:15: Every entrepreneur should seek the help of others, but in the end, they have to rely on themselves to achieve their dreams and find true happiness. John Jantsch, author of Duct Tape Marketing, is here to share what it means to be a self-reliant entrepreneur based on his 30 years of experience. […]
How to Give Stuff Away to Generate Referrals
I write about the power of building a network of strategic marketing partners a lot. I truly believe it’s an underutilized small business strategies. Getting a group of like-minded business to market each others products and services adds exposure, creates new demand and builds on some already established trust. I think people get the idea, […]

Subscribe to the Duct Tape Marketing Podcast

If you know your small business needs marketing, but don’t have the time or resources, look no further. The Duct Tape Marketing podcast covers everything from earning referrals to managing time and being more productive.

x

Pre-order your copy of
The Self-Reliant Entrepreneur