How to Document Your Brain

How to Document Your Brain

How to Document Your Brain

By John Jantsch

One the biggest impediments to small business growth is the owner’s brain.

jepoirrier via Flickr

It’s not that the owner’s thinking is flawed, it’s that most of knowledge, mission, vision and basic how to do stuff stays locked up there.

Most small businesses expand and contract relative to what the owner can keep their arms and thoughts around. The key, of course, to unlocking this constraint rests in the organization’s ability to document how and why everything is done through the vision and receptors of the owner.

This is the only way to growth for most small businesses.

Until delegation, without abdication, occurs in a way that ensures a transfer of knowledge, culture and beliefs, chaos is pretty much guaranteed.

I think most people get that intellectually, but the hard part is actually doing it. Knowledge transfer isn’t as simple as telling people what to do. When most business owners do something it’s done with the collective experience of having done it many times, in many ways, infused with who they are and what they stand for.

We become unconsciously competent at the things we do and struggle to convey the step-by-step components with any level of usefulness. My wife has finally given in to the tech gadget world and explaining what a browser does has proven extremely challenging for me, even though I’ve used one some part of every day since they were invented.

I had a great conversation recently with Derek Sivers, founder of CDBaby and author of Anything You Want. (Our conversation will appear on the Duct Tape Marketing Podcast this week)

Sivers said that the moment he realized that his primary function in growing his business was to teach people in his organization everything – including how to reply to email and sound just like him – his world changed.

One of the things he did while growing CDBaby was to learn programming so he could save money and program the code to run to his store. He credits this with equipping him with the skill to delegate, document and transfer knowledge properly.

He told me that one of the things you learn with programming is that to create the script to allow, say, a member to log in, took telling the computer dozens of things. The same is true for explaining how to do anything. You must start with why and methodically document the most rudimentary steps.

He equated it to telling a robot to get you a beer. First you have to tell it how to walk. I think that’s the case with delegating and documenting. Tell the system why to walk, then tell it how to walk, then it can start deciding where to walk without direction.

He told me that every time someone asked him a question about how to do something he stopped and called a bunch of folks together and explained how and why it was done and had them document the session. He admitted it was a painful process, but one that allowed him to get out of the doing so his business could grow.

This is how you transfer vision, mission and culture, while freeing yourself to do the strategic work of the business – until everyone in your business can take over your email inbox and respond just as you would – growth will be stymied.


Why Your Site Must Switch to HTTPS (And How to Do It)
Marketing Podcast with John Jantsch on HTTPS Every website in the world is carried across a protocol known as HTTP. Recently, though, we’ve seen more and more websites switching over to HTTPS, which is the secure version of that same protocol. A site that is carried on HTTPS is encrypted, meaning that all of the […]
How to Incorporate Marketing Automation Into Your Existing Strategy
When you started your business, you had a smaller customer base and it was easier to keep in touch with everyone. However, as your business has expanded, customer base has grown, and prospect pool has widened, you have more and more people that you’re hoping to reach with personalized messaging. Fortunately, marketing automation tools can […]

Subscribe to the Duct Tape Marketing Podcast

If you know your small business needs marketing, but don’t have the time or resources, look no further. The Duct Tape Marketing podcast covers everything from earning referrals to managing time and being more productive.

Grab 7 Steps To Marketing Success

This eBook has been downloaded and used by thousands of business owners and marketers to use as a blueprint for marketing success. Start building your marketing system today!
x