Creating Content For Every Stage Of The Customer Journey

Creating Content For Every Stage Of The Customer Journey

Creating Content For Every Stage Of The Customer Journey

By John Jantsch

Marketing Podcast with John Jantsch

In this episode of the Duct Tape Marketing Podcast, I’m going to be talking about part two of a three-part solo show series I’m doing on the Marketing Hourglass. In part one, I talked about guiding the perfect customer journey and the marketing hourglass. In part two, I’m going to be talking about planning your content by the customer journey stage. Then in part three, I’m going to wrap up the series with what I’m calling a content planning workshop. Here’s part two.

Key Takeaway:

Content can’t be viewed as a bunch of one-off projects. The creation of it needs to come out of one comprehensive strategy. Because it is such an important piece of the marketing puzzle these days, it needs to be incorporated in every phase of the customer journey.

As discussed in part one of this three-part series, I’ve developed the Marketing Hourglass which consists of seven stages: Know, Like, Trust, Try, Buy, Repeat, and Refer. These phases will get a person from their first encounter with your business and then past your point of purchase where they not only turn into a customer but a loyal fan and advocate for your business. As a person moves through the customer journey, you must hit them with content throughout the process to keep them engaged with your business, and the best way to do this is to match the content you’d like to develop with the various phases of the Marketing Hourglass. In this episode, I share how to create content for every stage of the customer journey.

Discussion points:

  • [2:22] Stages of the customer journey in the marketing hourglass
  • [3:13] Creating your content road map to answer your customer’s questions at the different stages of their journey
  • [4:20] Walking through each stage of the customer journey with this content mapping method using an example, fictitious business I created

Resources mentioned:

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