Great Experiences Make for Loyal Customers [Podcast]
Find a Consultant Become a Consultant

Great Experiences Make for Loyal Customers

Great Experiences Make for Loyal Customers

By John Jantsch

Marketing Podcast with Micah Solomon
Podcast Transcript

Micah Solomon headshotToday on the Duct Tape Marketing Podcast, I visit with best-selling author, and one of America’s most popular keynote speakers on the topic of building bottom-line growth through customer service, Micah Solomon.

Customer service may have improved over the years, but customer expectations are on the rise as well. Micah Solomon & Associates provide training, consulting, workshops, and presentations that help businesses get modern customer service right.

On this episode, we discuss Solomon’s newest book, Ignore Your Customers (and They’ll Go Away), where he dives into what goes on behind the scenes in creating a delightful customer service experience. From identifying the traits you should look for in customer service hires, to sharing case studies from businesses who are winning at customer service, there’s a lot for business owners to learn on this episode.

Questions I ask Micah Solomon:

  • Why is it so hard for people to get customer service right?
  • What does it mean to be a “customer first” organization?
  • How do you hire for great customer service?

What you’ll learn if you give a listen:

  • How to get inside your customer’s head.
  • How reviews have changed the way we need to approach our customer service.
  • Why delighting the millennials matters in customer service today.

Key takeaways from the episode and more about Micah Solomon:

Like this show? Click on over and give us a review on iTunes, please!

Klaviyo logo

This episode of the Duct Tape Marketing Podcast is brought to you by Klaviyo. If you’re looking to grow your business there is only one way: by building real, quality customer relationships. That’s where Klaviyo comes in.

Klaviyo helps you build meaningful relationships by listening and understanding cues from your customers, allowing you to easily turn that information into valuable marketing messages.

What’s their secret? Tune into Klaviyo’s Beyond Black Friday docu-series to find out and unlock marketing strategies you can use to keep momentum going year-round. Just head on over to klaviyo.com/beyondbf.

Free eBook 
7 Steps to Scale Your Consulting Practice Without Adding Overhead

The Duct Tape Marketing Consultant Network has helped me to grow my business by over 40% in the last 12 months. ~ Michael Quinn - Michael Quinn Agency, Fargo, ND


Podcast
Using Personalization Data To Reshape Your Customer Experience
Marketing Podcast with Brennan Dunn In this episode of the Duct Tape Marketing Podcast, I interview Brennan Dunn. Brennan is the Co-founder of RightMessage, writes weekly at Create & Sell, and wrapping up a new book on personalized marketing. Key Takeaway: The internet has changed the way we do business. It’s given your company access […]
Podcast
Why Call Tracking Metrics Matter To Your Marketing Efforts
Marketing Podcast with Todd and Laure Fisher In this episode of the Duct Tape Marketing Podcast, I interview Todd and Laure Fisher. Husband and wife co-founders, Todd and Laure Fisher founded CallTrackingMetrics in 2011 in their basement and together have grown it into an Inc. 500-rated, top-ranked conversation analytics software serving over 30,000 businesses around […]

Subscribe to the Duct Tape Marketing Podcast

If you know your small business needs marketing, but don’t have the time or resources, look no further. The Duct Tape Marketing podcast covers everything from earning referrals to managing time and being more productive.