How to Use Your Content Platforms to Gain Valuable Customer Insights
You don’t need to spend thousands of dollars on industry research or surveying your audience — most small businesses already have plenty of data collection tools right at their fingertips! The savviest businesses utilize their content to gain invaluable insights into their customer and potential customer base to understand what they want most- here’s how you can too!
To get a good baseline for who your audience is, use your website’s Google Analytics data. On the left sidebar, click audience, then explore the demographics, interests, and geo sections. The location, age, gender, industry and topical interests of your website traffic is all displayed in these section. The interests section of your audience report contains particularly insightful gems. Affinity Categories relates to the other lifestyle interests they have, while In-Market Segments shows you their product and purchase based interests. Other Categories hones in on the most specific topics of interest or activities.
Which blog posts get the most shares, views, or impressions on your blog and across your social networks? It’s important to distribute your blogs across a wide variety of platforms to get a feel for as many different segments of your audience as possible, as well as to get a better sense of the piece’s success. Sharing your blogs widely across the web also brings more traffic back to you site, and continues to feed into what your insights.
You should make a few helpful pdf downloads available on your website. Not only is this a great way to capture emails, but it’s also a useful tool to see where your audience’s interests lie, or what problems are currently affecting them. Make sure all your resources relate to your business in some way- it wouldn’t be particularly helpful to learn what someone’s favorite color is or where they would most like to vacation.
Whether you use a full on CRM like Salesforce or a simpler service like MailChimp- take note of what content your readers are clicking on. When sending them blog updates, industry news, or new services offered- note where their interests lie. Deliver more, similar content to see if you can hone in on the specific topics they care most about. Optimize your newsletters for key learnings.
People love quizzes, especially on social media. It’s also a genius way to learn more about your audience than any other technique. An easy tactic to start is a quiz themed to “What ___ Are You?”. Make sure you come up with questions that will help you in your your quest to understand your audience, such as “do you like to attack and solve problems, or do you seek the advice of others?”.
Immediately upon logging into Facebook, navigate to the left side menu and select Insights. You’ll find your Facebook audience demographics under the People category. Be sure to also note the section for when your fans are online to see what types of content you should be sharing to this audience. Lunch hour readers prefer entertainment, while morning browsers are primed for news. Long reads are best for the evening and weekend. For many brands, their Facebook audience consists of different groups, using Facebook at different times. Optimize your Facebook posts for greatest potential to collect the most audience data possible.
Every user can now access their Twitter analytics. Similar to Facebook, Twitter’s Analytics lets you see basic audience demographic information (do you see any differences between your Facebook and Twitter audiences?) as well as an overview of your tweet performance. Twitter add-on Followerwonk assesses the bios of your followers to provide you with insights on their interests and how they describe themselves. You can see who else your followers tend to follow, what they tweet about and Followerwonk points you in the direction of new groups to go after (moms who love DIY or dads who like soccer).
When viewing your company page, select Analytics. You’ll see a concise listing of your posts’ performance as well as audience demographics. LinkedIn shares what level of professional attainment your followers are: entry-level employee through owner or VPs. You can also select Industry and Job Function from the audience data drop down menus. It’s highly advisable to appropriately tailor your content to appeal to the right level of reader: decision maker or someone who might suggest your company to the decision maker.
Diana Mackie is a small business writer, specializing in marketing and content. Diana writes for AllBusiness, Huffington Post, Social Media Today, Duct Tape Marketing and many other publications. She is currently the Chief Content Officer at Funding Gates. Diana attended Fordham University and now lives in New York City.