How to Create the Happily Ever After with a Genuine Business Referral
It’s guest post day here at Duct Tape Marketing and today’s guest post is from Lisa at PA Promotions – Enjoy!
Once upon a time, an apple was a crunchy fruit available in red or green, but now ‘Apple’ is a global brand that has changed the way people communicate. It is a brand we all know and appear to trust; it currently sits proudly as the number one business at the top of the Interbrand top 100 brands. Apple has been referred to as one of the most valuable companies of all time, it has changed our lives and we enjoy their products and appreciate the fact that they continue to innovate.
So what has this got to do with your business? The truth is everything, even though the Apple management team has undergone significant changes at the top, the business continues to thrive and keep close to its brand ethos, continually delivering even more impressive and up to date technologies. As Steve Jobs’ once said about Apple its “brightest and most innovative days are ahead of it.”
You Might Not Be the Next Branson
I’m guessing if you are reading this you aren’t Richard Branson or Lord Sugar, and the size and stature of Apple is not something your business has achieved… yet. But you can still learn from them and adapt the same type of transparencies to your brand so that you can enjoy repeat business and create a strong system to generate valuable referrals.
Everyone in business is looking for the same thing, a client who will commit to using their products or services. A chance to develop a long lasting relationship with their clients and hopefully an opportunity of third party endorsement which will mean a strong referral scheme and a chance for your business to grow.
Firstly, of course you have to entice the client into your brand, your shop, your showroom or your website. How do you do that? You create a relevant imaginative name, invest in the design of a logo which will appeal to your target audience and make sure you stand out from the crowd. Brilliant, if you have done this well you can sit back and enjoy the rewards, right? Wrong.
A pretty logo alone will not ensure that your business grows or that your relationships develop. For that to happen the client needs to get a sense of your brand. What is it that your company stands for? Are you eco friendly looking to launch a new widget which will make recycling more convenient for end users? Or are you a reliable boiler engineer that will ensure once serviced your boiler will live to survive the long cold winter?
Whoever you are, whatever sector you operate in, you need to be more than just a logo. You need to have a personality that people can connect with, trust and enjoy dealing with. Every interaction with your brand needs to reflect the brand promise, if you are a health care provider, make sure your offices are decorated combining the perfect mix of cleanliness and professionalism if you are a tattoo artist display your work using your walls as your portfolio.
Let Your Brand Do The Talking
Once you have created your logo, don’t just leave it static, confined to your website, newsletters, and business cards. Lift your logo and take it to your target audience, if you can’t afford TV advertising or billboard campaigns then consider your target audience and send them a gift which you are confident they will find useful. The gift will then enjoy a shelf life and even be passed on to third party end users, who will go one step closer to ensuring a business referral.
To make your brand talk to your customers and encourage more referrals consider the following:
- Be seen, be noticed, be on a product which will not necessarily stay with the end user but travel to hit a wider audience, for example the popular pen or pencil.
- Create a collection of merchandise that reflects your brand, and ensure each product will enhance the image of the company. For example, if you don’t want to see your brand in the bin always choose a quality ‘stormproof’ umbrella.
- Consider subtle branding, create a range of promotional items which are subtly branded alongside an attractive pattern so that the end user is more likely to use your mug rather than somebody else’s’.
- Understand your target audience, what would they genuinely find useful and therefore keep? For example, a trolley coin, a keyring with a torch or a bottle opener.
- Send them a sweet treat to thank them for their business, let them know you appreciate them.
- Be creative with the materials that you choose, consider using pencils made out of recycled bank notes or notepads made out of tyres to create an eco friendly feel.
A survey commissioned by the bpma, British Promotional Marketing Association in 2013 found that the UK is a nation of freebie hunters and that brands who use promotional products as part of the marketing mix will reap the benefits. The research found that 3 in 10 consumers had purposely changed their regular brand in order to receive a promotional product.
So while you are waiting to see what amazing new device Apple will create, take a look at your own business, give yourself a brand health check and consider how you can strengthen your relationship with your customers and encourage that all important brand referral. Establish your own brand guidelines, personality and budget to buy products which will lift your logo and encourage brand loyalty.
A final thought from the leader in creating a leading and long lasting brand, Steve Jobs once said: “Being the richest man in the cemetery doesn’t matter to me. Going to bed at night saying we’ve done something wonderful, that is what matters to me.”
About the Author – Lisa is Creative Director at PA Promotions, she has a passion for content and marketing. PA Promotions have been supplying promotional products and corporate gifts to businesses for almost 30 years.