Avinash Kaushik, author of Web Analytics 2.0 is one of those rare people who can take a somewhat dry and mathlike subject of web analytics and make it sound easy and even fun. I got to spend a few minutes with Avinash for this episode of the Duct Tape Marketing podcast for some tips about this important, but often overlooked topic.
Web Analytics can seem like a scary subject, but it’s essential, so like brushing your teeth, just do it. You’ll be so glad you did once you get the basic reporting tools in place. Once you have a baseline you can start to do what Kaushik calls “controlled experiments” to start breaking down everything you do with an eye on making it better and stop doing the stuff that your customers don’t like.
Analyzing how many people come to your website and trying to figure out what got them there was the 1.0 version of tracking I suppose. What Web Analytics 2.0 attempts to do is also measure what they did there and why through the use of tools like surveys that engage individual users.
Here’s the Web Analytics tool set for the small business (there are paid tools for each of these steps, but these are free)
- Google Analytics – install this free site analytics tool to get the base data collection going
- 4Q – this is a free exit survey tool that asks people who come to your site four questions about their experience – this is akin to getting people to tell you why your site sucks – hello! – it’s the first step.
- Google Website Optimizer – Another free Google tool that allows you to easily set up a/b tests to start taking what people tell you from 4Q surveys and start experimenting which of your changes is getting a better result.
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