Every time I speak to groups of small business owners I tell them that, when it comes to marketing, I would just as soon see them do something ordinary, day in and day out, than something that seems spectacularly great every once in a blue moon.
I believe one of the absolute truths about marketing is those who stick with it get results, even if they could do every thing they are doing better. Now, don’t immediately interpret this as an invitation to do crappy marketing. Obviously, the best combo is spectacularly great marketing done day in and day out, but, short of that, I lean towards showing up and staying top of mind in ways that you can do routinely.
The main thrust of this post is to suggest that if the need for perfection or even clear direction is causing you to hold back on any marketing then I would like to urge you to find what you can do, will do, and do it.
Maybe you remember the Peter Sellers role as Chance the gardener in the fabulous movie Being There. The movie is actually a very deep portrayal of how, even when simply being authentic, people can interpret what you do and say in ways that they need to meet their wants and desires (there’s certainly a marketing message in that), but from a story standpoint Chance, later Chauncey, falls into much of his elevated status by just showing up, or Being There, when someone had a need.
I think marketing of a small business can be a little like that. One of the tasks of your marketing is to devise ways that your messages can be the one that is there when a prospect decides to finally scratch an itch. In this vein systematic consistency usually trumps the every so often wow.
Build your being there machine with
- a monthly newsletter featuring great finds from around the web
- a monthly planned customer and network contact of varied type – article one month, customer success story one month, holiday theme one month, etc.
- drip marketing via autoresponder offering advanced product application tips
- a monthly press release announcement – offer organizational news via a press release format and send to network
- quarterly survey data sharing sessions
- quarterly trend topic webinars
- annual success summits and user conferences
By planning and executing an ongoing number of annual contacts you will find that not only will you be first in line when your customers have a need, you’ll also be first in line when they stumble upon a referral.
Image credit: PUBLISYST Communicaciones
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