Why creating an eco-system of partner businesses is worth the effort
Partnership marketing can be really effective for small businesses who want to get in front of new relevant audiences. It involves creating collaborations that are relevant to the customer. This last bit is crucial. Relevance can mean that there’s compatibility between what both businesses sell. Or compatibility in their culture, ethics and beliefs.
If the collaboration adds value to your customer base, beyond the core product or service you sell, this can really help provide a point of difference. So how do you get rolling with this?
Using email to reach a captive audience
Email marketing is still one of the best ways to get customers to buy. It gets the reader’s undivided attention. The beauty of using email within partnership marketing is in the numbers. It is highly measureable and you know exactly how many people you can reach. This makes setting up fair, reciprocal agreements easier. Also, when you’re stumped for something to tell your email list, having partners to talk about helps with ideas for email content.
The goal is to get your brand in front of a new audience. It needs to be done legally. Don’t think about swapping consumer email lists with partners. It’s about getting each partner to send a message to their own email list in a socially intelligent way that introduces the recipients to other partner’s brand.
Let’s break down the types of email activity you could execute:
The “look what I found” email:
Perhaps the simplest message to deliver. It involves telling the reader how you’ve recently discovered this fantastic new brand you wanted to share with them. In the same way you might tell a friend about a great new product you’ve discovered. The value in this is in you telling the reader something that they didn’t already know about the partner’s brand. So you need to go beyond simply introducing the partner’s brand and tell a story about why the brand is interesting.
The “competition” email
This communication goes a step further and also offers the chance for the reader to experience the partner’s products/services for free if they enter and win a competition.
Keep the email message focused on a simple, single call to action and in doing so, give your partner the chance to shine.
The “special offer” email
Similar to the competition this activity involves providing the email reader with a special offer that you have secured, from the partner brand. Like the competition activity before, it’s still important to communicate the value of the partner brand to the reader. Providing an offer alone won’t work nearly as well. Tell the reader why you’ve teamed up with the partner and let them in on the deal.
The “freebie” email
This is a neat one, and works in two ways. The first way is simply telling the reader to contact your partner with a special code in order to enjoy a freebie. The second way involves telling the reader they will get a freebie supplied by the partner if they order from you within a given time frame.
The “random act of kindness” follow up email
This is almost identical to the second freebie example, except you don’t communicate anything over email initially. For a select group of customers, you automatically give them a freebie supplied by your partner, as a random act of kindness, when a customer orders. Then you follow up with those customers via email and ask what they thought of the freebie, to get the email recipient thinking about the partner brand and encouraging them to go on and buy or subscribe to the partner’s email newsletter.
Putting this into practice
Follow these steps and you’ll be collaborating in no time:
- Identify 6 businesses that offer compatible products/services to your business.
- Identify 6 businesses that share your business mindset, ethics and culture.
- Come up with two or three activities you could do with each business, which would involve emailing both your and their list of subscribers
- Plan your partner emails. You might send one every two months in order to blend partner messages into your own brand messages, offers etc.
- Be clear on your partner agreement. Fair collaboration doesn’t need to involve paying each other, but it does require being fair. So if you think you’ll be taken for a ride, walk away.
- Approach the partners with your ideas and see how many you can get on board!
This post was written by Will Young, CEO and Co-founder of tech start-up rais. rais is a customer intelligence and CRM platform for small retail businesses, who want to better harness their customer data but don’t have the time or resources to do so.