A referral is the result a job well done, exceeded expectations and delivering an experience worth talking about. Most assume it happens after the fact, but I’m here to tell you it can happen consistently and predictably before the fact if you begin every decision you make with a referral in mind.
My Grandmother was an old school, every stitch by hand, quilter. She made every one of her grandchildren and every one of her thirty plus great grandchildren a quilt. I remember asking her how she did it and she told me that she always just began with the end in mind. She would make hundreds and hundreds of decisions about where she was going because she had a single minded goal in her head.
Let me ask you this – What would need to change if you were to wake up tomorrow and proclaim that every single one of your clients would be so well cared for they would naturally refer their friends and colleagues? If a 100% referral rate was now your new standard of success, would that make you pause and reflect on just about every element of your business?
Would that make you think about how to over deliver as a design element of your products and services?
Would that make you think about ways to ensure your clients got the results promised?
Would that change the way you followed up 45 and 90 days after the sale?
Would it make you start introducing the idea of a referral during the sales process? Could you confidently assure a prospect that they would be so happy with the result of the purchase that they would want to refer – before they ever became a customer?
Would it make you reassess ways you build trust? Would it make you freely give away information and training that is better than what your competitors charged for?
Would it change how you more fully integrated social media, content and SEO? Yes, referrals happen because of what a referred prospect finds when they search.
Would it change your idea of what an ideal client looked like? Remember, one of the surest ways to generate referrals is to attract clients that fully appreciate your unique way of doing business.
So you see, referrals don’t just happen because of what you do after you have a satisfied client, they happen because of every thing you do before you even attempt to ask for the referral.
A referral happens most when you begin with the referral in mind.