10 Reasons Why I Don’t Buy From You

10 Reasons Why I Don’t Buy From You

10 Reasons Why I Don’t Buy From You

By John Jantsch

No matter how great a product, service, category or industry seems, there is always room for innovation that can drive more sales.

Ed Yourdon via Flickr

Oftentimes we unknowingly create barriers to purchase simply because we don’t understand they exist as they aren’t insurmountable, just annoying. Or, we leave industry-accepted barriers in place because that’s just the way everyone does it.

One of the surest routes to drive new sales is to look for ways to remove as many barriers as possible. Entire industries have be reconfigured by people (usually from outside the industry) that look to some combination of the following elements for clues to the keys to innovation.

  1. Price – I don’t understand your pricing model or I don’t appreciate the perceived value you attach to the price. Explain why you priced it like you have and go to work on a price/value combination that blows everyone else away. (Hint: Don’t just lower the price, heap on value!)
  2. Package – I don’t get why I can’t buy it the way I want. Why can’t I bundle, mix and match and create pairings that make sense to me. Deconstruct how products and services are generally sold.
  3. Access – I want to buy direct from the source, see the product being made and talk to the people I might engage. Find ways to break down normal distribution channels and put faces on the people that do everything in your organization.
  4. Payment – I will gladly repay you Tuesday for a . . . today. Find ways to create the most favorable payment structure you can afford.
  5. Quality – I don’t want what the industry puts out there. Go over every inch of what you sell and find ways to make it better and demonstrate just how much attention is given to your quality. Define your processes so I know what I’m getting has a great deal put into it.
  6. Training – I just don’t think it will work for me. Teach me how it works, assure me that you’ll be with me until I get the result and perhaps long after as I try to get even more from my purchase.
  7. Accountability – I’ve been down this road before and I know I won’t use it like I should. Add a level of accountability. Show me how you will make it work for me this time, create a feature that allows me to track my progress or better still tell me that you’re going to work with me until it works this time.
  8. Design – This doesn’t wow me at all. What if you used design as a point of difference? What if you caught my attention because your space, packaging, product, communications and materials were stunning in field where everyone else just did enough to get by?
  9. Proof – Sure it sound good on paper, but . . .Get data, get tangible proof, get customers so thrilled with the actual, measurable results they’ve received that they are willing to sing your praises to the point where the proof in your promise is overwhelming.
  10. Assurance – The truth is I don’t really trust myself. Let me know that if it doesn’t work out, for any reason at all, for absurd, no fault, it was just an impulse and now I changed my mind, I can get my money back!

Free eBook 
7 Steps to Scale Your Consulting Practice Without Adding Overhead

"This training from Duct Tape Marketing has exceeded my expectations and I couldn't be happier" ~ Brooke Patterson, VanderMedia


9 Smart Apps to Stay Connected with Your Team and Coworkers
Editor’s note: This post was originally published in July 2017 and has been revamped and updated for accuracy and comprehensiveness. There’s been a massive transition to remote work in the last few years — especially in the last 12 months. The quick shift from in-person to virtual has pushed us to learn how to connect […]
How to Fully Optimize Your Google My Business Listing
Marketing Podcast with Sherry Bonelli In this episode of the Duct Tape Marketing Podcast, I interview Sherry Bonelli. Sherry is the owner of Early Bird Digital Marketing. She writes on all things SEO for Search Engine Land, MOZ, Search Engine Journal, SEMrush, BrightLocal, SCORE, and others. Questions I ask Sherry Bonelli: Does Google My Business […]

Subscribe to the Duct Tape Marketing Podcast

If you know your small business needs marketing, but don’t have the time or resources, look no further. The Duct Tape Marketing podcast covers everything from earning referrals to managing time and being more productive.

Get the 7 Step guide to growing your small business

In the 7 Steps to small business marketing success you'll learn:

  • Why strategy must come before tactics
  • Why and what customers really buy
  • How to make Google your new best friend
  • How to install an integrated marketing system

Or simply text the word DUCTTAPE to 66866