I travel all around this world and speak to thousands and thousands of small business owners about the challenges of growing a business. photo credit: magro_kr via photopin cc If I had to sum all the problems and questions I ...
I was recently talking to a group of small business owners and marketers about the notion of creating a better customer experience and I asked members of the group to share what works for them. One of the group members ...
My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don’t go into depth about the finds, but encourage you check them out if they sound interesting. ...
Last week I asked readers to share their stories of the best thank you they had ever received. TheAlieness GiselaGiardino²³ via Flickr As expected, some of the stories were touching, but all demonstrated the power of a simple, often unexpected, ...
jonycunha via Flickr I have to admit this post is in response to something that happened last night and I’ll try not to rant too much. In an effort to help a confused individual that requested our help via email ...