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Trust

How to Build Trust in a Digitally Distracted World

Marketing Podcast with Stephen Denny

In this episode of the Duct Tape Marketing Podcast, I interview Stephen Denny, author, speaker and consultant helping emerging and well-established brands define (or re-define) their competitive positioning.

 Stephen Denny is the co-author, along with Paul Leinberger, of Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

Questions I ask Stephen Denny:

  • Why do we need unfiltered marketing?
  • Are we pointing out something that happens to every generation?
  • How has 2020 affected rates of trends?
  • What is the book’s concept of raw?
  • Is there a desire to go back to the way things were?
  • How do you separate raw and the raw you want to show?

More About Stephen Denny:

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3 How to Take on a Giant

Marketing podcast with Stephen Denny (Click to play or right click and “Save As” to download – Subscribe now via iTunes or subscribe via other RSS device (Google Listen)

Some years ago I wrote a post called the Natural Advantages of Small Business. The topic is one that I’ve also delivered as a presentation for Chambers of Commerce and the like. In this week’s episode of the Duct Tape Marketing I visit with Stephen Denny, author of Killing Giants – 10 Strategies to Topple the Goliath in Your Industry.

Denny tackles the question that many small businesses face and that’s “what to do when you’re faced with competition that has more money, name recognition and customers?”

If I were to sum up Killing Giants it would be this – Identify a competitor’s vulnerability and exploiting the heck out of it.

Interestingly Denny’s research showed the speed and nimbleness isn’t the answer because, by itself, it doesn’t scale. Companies that use speed also make better decisions based on fact, not gut.

The book uses case studies to illustrate how successful smaller businesses took on giants in their industry to do just that.

One of my personal favorite case studies is Method’s taking on Proctor and Gamble.

From the book:
Everyone thought Eric Ryan and Adam Lowry were crazy to start Method, a new cleaning products company. The category had long been dominated by P&G, Unilever, and Colgate-Palmolive. Those giants had so much clout with the retail chains that their soaps had barely needed updating for decades.

But by taking advantage of its underdog position, Method carved out a very profitable niche: environmentally sound products in stylish, innovative packaging. Despite a far smaller marketing budget than their competitors, Method connected with a substantial minority of people who wanted to “buy green” but who also wanted high-quality products.

Some of my favorite strategic approaches from the book include:

  • Win in the last three feet. Leverage someone else’s investment—just be there the moment the customer grabs their wallet.
  • Create “thin ice” arguments. Shift the conversation to places where the competition can’t—or won’t—go.
  • Fight unfairly. Learn how the underdog can turn the tables, pick unfair fights and create awkward mis-matches.

You can listen to the show by subscribing the feed in iTunes or a variety of other free services such as Google Listen (Use this RSS feed) or you can buy the Duct Tape Marketing iPhone app. (iTunes link – Cost is $2.99) or