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2 Boost Your Social Media Engagement With These Tips

Boost Social Media EngagementEveryone wants more likes, RTs, pins, favorites and shares on their social media posts. Isn’t that the point of social media, to spread your business and personal influence to as many potential followers and customers as possible?

But how do you earn those RTs and shares? It may feel like there is some sort of secret sauce that makes some users get more than you, but it isn’t. Here are numerous ways that you can boost engagement on your social media accounts.

Listen to and engage with your Customers

This one is easy and is one of the main elements of the Duct Tape Marketing Social Media System. Social media is not designed to be a one-way street. You can’t just broadcast your messages and expect your customers to engage with you. Social media is best used as a listening post, a momentary glance at what your customers are doing and talking about.

Take time to listen to your customers. Create a Twitter list of your customers and maybe even the accounts they engage with most. Find what they’re talking about and, if it applies to your business, join the conversation.

Imagine if you are a plumber, and one of your customers tweets their frustration with a DIY plumbing project they are working on. This is a perfect opportunity to offer some tips. If they can fix it, great! Now you have earned even more trust. If they can’t figure it out, I’d be willing to bet you’ll be the first plumber they call.

Add Visuals / Videos

Social posts are much more likely to be engaged with if they have pictures or videos attached. This can be anything from product pictures, to behind the scenes photos, to custom infographics or designs. Videos can include do-it-yourself step by steps or just personal updates from the owner.

If you have a new display in your shop, share a photo to drum up excitement. Even taking an Instagram photo of the sunrise over your building is a great way to engage your customers. They were probably already talking about the weather.

There are many great tools out there to create excellent custom graphics and infographics on a budget. I’d suggest piktochart for more complex infographics or Canva for social and blog images like the one above.

Give Promotions

Promotions can be a great way to spur engagement. Offer your customers a discount or a freebie for a share or retweet, and you’ll see your post spread like fire through their social networks. This can even be offered to guests who have already come into the store. If you offer them a promotion at the point of sale, it can be a nice surprise, especially if they were already planning to buy.

Ask a Question

Ask your customers for their opinion and they’ll be happy to give it to you. You can even include polls on Facebook giving your customers multiple choices. On Twitter, ask your customers to RT for one option, and favorite for another. The RTs will almost always win (RT’s will spread to other people’s feeds where favorites won’t) so it isn’t scientific, but it will certainly help increase your engagement and help you identify leads.

If you’d rather not use an actual poll, you can also create photos and graphics with multiple options and ask your followers what they prefer. You should share your customers’ answers and engage with the conversation that ensues.

Include a Call to Action

All sales copy you write usually includes a call to action, why should social media be any different? You should always include some call to action. Avoid using phrases like “Please RT” or “Like this post for…” unless it is a promotion. Instead, try to get a bit more creative.

For example, if you want someone to share your post on Facebook, try concluding your post with “Ask your friends and family what they think.” The easiest way to do that is simply press the share button. Or maybe this call to action can simply be an attempt to get people in the door like “Hurry in before they’re gone!”

Earning social media engagement isn’t rocket science. All you have to do is design your posts and make it easy for your customers to engage.

Do you have examples of social media posts you have created that used these tactics? Let me know in the comments below, or share them with me on Twitter – @AlexBoyerKC

Alex-Boyer-Photo-150x150-e1420769709443Alex Boyer is a Community Manager and Content Ninja for Duct Tape Marketing. He loves to write, tweet and talk about sports and content marketing. Connect with him on Twitter @AlexBoyerKC

1 Duct Tape Selling Launches This Week

When my first book, Duct Tape Marketing, finally went on sale I told my readers that it felt like I’d given birth. A number of women were quick to point out that I knew not of which I spoke. I’ve been careful ever since not to make the same mistake, but certainly somewhere in nature there is an appropriate metaphor to describe a book launch. (Please feel free to suggest one.)

Just fair warning – To celebrate the occasion of the launch of Duct Tape Selling I’ll probably be extra promotional this week so hopefully you’ll allow.

Below is a very short book trailer produced by the talented folks at Simplifilm. I hope you like it and I hope you’ll share its message with others.

You can also find lots of other great information about the book and some fun stuff to share by heading over to my Duct Tape Selling Social Objects page.

In addition, I want to share the best of this week’s guest blog posts from the Duct Tape Selling Blog.

3 Simple Elements To Test To Perfect Your Twitter Messaging

When it comes to social media marketing, you can spend all your time studying up on the best methods and practices and still not feel totally confident.

Are you posting at the right times? With the right content? Could your message be connecting better

Enter testing. Read the rest . . . from the good folks at Buffer

Tips On Setting Up Your One Question Testimonial Machine

When setting up your one question testimonial, it’s easy to focus on the customers who would refer your product or service to friends and ignore the ones who wouldn’t. But this would be a big mistake. The customers who wouldn’t refer you to a friend are a great source of information to help you find out what went wrong and what you could do better. Read the rest . . . from the good folks at Wufoo

Get on the Infographics Movement

Infographics are increasingly being included in a marketers’ arsenal. Deceptively, they look like something made for pre-schoolers with its bright clip art and playful copy. Even so, infographics are increasingly being used in boardrooms, notice boards, blogs and social media. Here’s why you need to get on it too. Read the rest . . . from the good folks at Piktochart

Two Secrets to How Small Businesses Can Win More Sales

Selling at a small business isn’t easy. The bigger companies have brands that help them open new doors and win competitive sales. They have strong marketing support. And often they have deep pockets and aren’t afraid to use them. Read the rest . . . from the good folks at RainToday

91 Weekend Favs September Fifteen

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road.

The Commitment Engine

My latest book The Commitment Engine is available for pre-order

Good stuff I found this week:

Piktochart – Handy tool that turns your information into highly styled infographics using templates and drag and drop functionality.

Relaborate – a tool designed to help ease the process of consistent content production with calender, deadlines, goals and publishing tools.

Postano – this tool allows you to aggregate, filter and embed social media streams into your web site.