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13 Outsourcing Small Business IT

tech support 360With each new advancement in connectivity and mobility outsourcing the hard stuff just gets easier and easier for the small business. In a recent episode of the Duct Tape Marketing podcast I turn once again to Tom Wilson, Executive Director of AT&T’s Small Business Group, to talk about small business IT stuff.

I am so impressed with a recent offering from AT&T small business that I have to start recommending it to anyone who will listen. The offering called TechSupport360 just may be the small business owner’s dream come true.

With a subscription to TechSupport360 small business owners pay a per seat monthly fee to get access to all kinds of tech support. The basics, such as configuring software, removing spyware and tuning up a computer can be handled by giving the tech access to your machine, but the part I absolutely love about this offering is the ability to get help with PowerPoint or Word files or adding a new email signature to an Outlook account.

With online services from AT&T Tech Support 360SM, businesses save valuable time by receiving the technical support you need, when you need it. We cover everything from spyware and virus removal to software installation, network and security setup, maintaining your mobile devices, and increasing your PC’s performance.

The cost range is $19-28 per computer per month, but the upper end Premium Plus plan comes with unlimited data backup and software program usage training making it the best buy in my opinion.

Rumor has it that Mac support will be available before the end of the year!

AT&TThis episode of the Duct Tape Marketing podcast is brought to you by att.com/onwardsmallbiz. Resources for the small business owner.

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