Customer Service

How to Create the Ultimate New Customer Experience

Tell me about your “buy” process. This simple question causes confusion for many of our small business clients. In response they might say: “Once a new customer signs on, we send them a contract and maybe even an invoice and ...

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Referrals, Strategy

5 Ways to Turn Transactions Into Referrals

In today’s inbound marketing, content driven, socially connected world organizations have become very, very good at building trust, providing education and moving prospects to the point of buying, but not always as good at transitioning all the warm fuzziness to ...

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