I have to admit that part of the motivation for the title of this post is to excite the sales oriented folks out there, but no question, the Internet has forever changed the practice of sales.
Today’s salesperson is often greeted by a sales lead that knows more about the technical or historical aspects of a product, service, or industry than they do. Selling evolved long ago from an act of presenting and closing to one of educating and consulting, but access to information via online sources, rating sites, filtering social media streams, and tools for competitive analysis have once again changed the game.
The game of selling in today’s digital information age has become one of helping a prospect aggregate and filter information and come to the shared conclusion of what value looks like. The salesperson that can best illustrate a valuable outcome wins. I don’t know about you, but from where I sit, that sounds a lot like what good marketing aims to do.
I love to use the medical profession to help make this point. (Doctors have long sold patients on what was best for them!) Years ago you went to a doctor, they diagnosed your problem, and offered a solution. If you were really sick you got a competitive prospective, but for the most part, you took the advice and moved forward. Today, patients have access to information about medical conditions, experimental drug trials, and therapies from alternative practices. Today’s medical buyer is often more informed on new medical directions than treating physicians. Few doctors can expect to see a patient and dictate a solution. The practice of medicine has evolved, in large part due to access to information, into one of helping patients filter information and come to a shared conclusion of the best path.
Today’s salesperson must employ the same online aggregating, filtering, and listening devices as their prospects or prepare to be dismissed as a hack.
Image credit: Lisa Brewster