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Does Every Consultant Need To Write a Book

Marketing podcast with Guy Kawasaki

Consultant Books

photo credit: Patrick Gage via photopin cc

I asked the question contained in the title of this post in a community on Facebook.

Somewhat predictably answers fell into two camps – those with a book said yes it was very helpful and meaningful to their business. Those without a book said no they didn’t think it was necessary and that a well-written blog might be more important.

In my business having a book (and now three) made a significant difference in terms of creating more speaking, branding, and consulting opportunities. Now, a key measure in the equation is that these books are well regarded and sold well enough to stand on their own – but there’s no question my books have led to a bigger brand for Duct Tape Marketing.

I posed the same question to my friend Guy Kawasaki and his take was a little more reserved – “Writing a book to open other opportunities is the wrong reason to write a book. You should write a book because you have something to say or are passionate about promoting a cause or idea.”

Kawasaki has written twelve books, including the just-released APE: Author, Publisher, Entrepreneur – How to Publish a Book. Kawasaki wrote the book to reveal everything he’s learned along the way as an author and entrepreneur with the added lessons gained from publishing his last two books without the aid of the traditional publishing machine.

APE is meant to introduce the concept of “artisanal publishing” as a powerful avenue for anyone wishing to get their message heard in the form of a book much like an artist practicing and promoting their craft might do.

As someone that’s written several books I can tell you that if you have a desire to write a book, but have no desire to publish on your own, the section on writing a book is worth the money. If you do plan to write and publish your own work the guidance on the very specific elements of editing, formatting, and submitting digital books is a gold mine.

I do believe that we have come to a point where honing and communicating a specific point of view is an essential practice in the worlds of coaching, consulting, and marketing and a book is one format to do so.

More importantly, perhaps is that you practice your craft in a way that allows you to gain the experience and insight needed to construct a point of view worth sharing – do that and you’re on your way to writing that book.

Here a couple of resources for writing and publishing – Self-Publishing School and  Scribe Media.

What’s Podcasting Got To Do With Marketing?

Marketing Podcast with Guy Kawasaki
Podcast Transcript

Guy Kawasaki headshotToday’s guest on the Duct Tape Marketing Podcast is Guy Kawasaki. He is an author, speaker, podcaster, and Chief Evangelist for the online graphic design tool Canva.

Kawasaki has been an evangelist or ambassador for several brands over the years, including Mercedez Benz and Apple. He’s the author of fifteen books, including his latest, Wise Guy: Lessons From a Life. And his latest project is his new podcast: Guy Kawasaki’s Remarkable People.

On this episode of our podcast, I chat with Kawasaki about his work with Canva, whether his fifteenth book will be his last, and why he’s so excited about his latest venture (his podcast) and what he’s learned so far about the art of podcasting.

Questions I ask Guy Kawasaki:

  • There are a lot of design tools out there that haven’t taken off like Canva; what’s the secret to your success?
  • Where is Canva headed next?
  • What did you need to learn to take up podcasting?

What you’ll learn if you give a listen:

  • Why Kawasaki thinks podcasting is the new book writing.
  • What the real role of the podcast host is.
  • How to use a podcast to boost marketing efforts for your business.

Key takeaways from the episode and more about Guy Kawasaki:

Like this show? Click on over and give us a review on iTunes, please!

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This episode of the Duct Tape Marketing Podcast is brought to you by Klaviyo. If you’re looking to grow your business there is only one way: by building real, quality customer relationships. That’s where Klaviyo comes in.

Klaviyo helps you build meaningful relationships by listening and understanding cues from your customers, allowing you to easily turn that information into valuable marketing messages.

What’s their secret? Tune into Klaviyo’s Beyond Black Friday docu-series to find out and unlock marketing strategies you can use to keep momentum going year-round. Just head on over to klaviyo.com/beyondbf.

Transcript of What’s Podcasting Got To Do With Marketing?

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Transcript

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John Jantsch: This episode of The Duct Tape Marketing Podcast is brought to you by Klaviyo. Klaviyo is a platform that helps growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing.

John Jantsch: Hello, and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Guy Kawasaki. He’s the Chief Evangelist of Canva, a great online design service, and executive fellow of the Haas School Of Business at the University of Cal Berkeley. And he has the distinction of being on my show for about the sixth time, probably. I think we talked about this last time you were on my show. I think I’m the only podcast or to interview you for both versions of Art of the Start.

Guy Kawasaki: And that and a nickel will buy you… Well, not even a cup of coffee, but yeah.

John Jantsch: So, we’re going to talk about a number of things today. It’s been far too long. Guy’s most recent book is called Wise Guy: Lessons From a Life, so we’re going to touch on that. But I always like to get a little update on Canva, so why don’t we start there? As an evangelist, this is your only job, right, is to talk about it?

Guy Kawasaki: Well, I also have four children, but who’s counting? So, I’m the Chief Evangelist of Canva, and for those of you who may not have heard of Canva, it is an online graphics design service based out of Sydney, Australia. And the essence of Canva is that it has democratized designs that basically anyone can create beautiful designs for social media, posters, business cards, presentations, t-shirts, whatever you want. And I’ll just tell you that, in the month of October, Canva made 139 million images, so we make about four or five million images per day at Canva for people all around the world.

John Jantsch: So, there are dozens of folks that have tried to crack that nut. Why do you suppose Canva was so successful? I mean, there are other online design tools that are been around a long time that haven’t been that successful.

Guy Kawasaki: Well, I think that one of the key decisions was that we decided that we’re going to make every conceivable design type, and within a design type, hundreds of templates. So, what I mean by those two words is that, a design type is a square Instagram image, right? A design type is a 16X9 presentation. A design type is a Kindle book cover. So, when you come to Canva you say, “All right, so I want to create a Pinterest pin. I want to create the Etsy store. I want to create the eBay store cover photo. I want to create the cover photo for my LinkedIn account.” And all of those, we have the optimal dimensions already figured out, and within those design types, we have hundreds of templates. So, you find a template that you like, you upload your own photo or you use one of our stock photos, you change the text, and I promise you, in the time it takes to boot Photoshop, you could finish a design in Canva.

John Jantsch: I totally agree with you. I mean, the ease of just saying… For example, if you’re working with a small business client like we do and they are on six different platforms, and you need a header image for each and all the things, every single one is a little different size, and so it’s just so convenient to just go boom, boom, boom, boom, boom. So, I know [inaudible 00:04:04].

Guy Kawasaki: I mean, John, I don’t know if you realize this, but even more convenient than going boom, boom, boom, boom, boom, we have a feature called Magic Resize. And what Magic Resize says is, “Okay, you did the basic design for one. Now, we will resize this for all the other five platforms.”

John Jantsch: Oh, but I don’t know about that because that’s the $10 a month one, right? I’m not going to pay $10 a month [inaudible 00:04:29].

Guy Kawasaki: Oh, John, you’re killing me, John, bro. Your books are free, right?

John Jantsch: No, that’s awesome. So, are they going to stay true, do you think? Or would there be a temptation to say, “Let’s get into audio and video editing,” and all those kinds of things?

Guy Kawasaki: Well, certainly video because we already do that. Going to 16X9 presentations, we’re trying to make it so that mere mortals can have beautiful PowerPoint-like presentations. I don’t know. We would like it so that every graphic in the world is produced by Canva. We’re not shrinking violence at Canva.

John Jantsch: All right, well I guess you just sold me. I’m going to pony up the 10 bucks a month.

Guy Kawasaki: Okay. We can end this now.

John Jantsch: All right, so this is, what, your 14th, 15th book, Wise Guy?

Guy Kawasaki: Yeah. Wise Guy’s number 15. I truly do think it will be my last, also.

John Jantsch: Yeah? Is that because you’re out of things to say or because you’re tired?

Guy Kawasaki: Well shit, I was out of things to say on my third book, so… Well, it’s partially retired, but switching to the next topic, I am now convinced that podcasting is the new book writing. Because, well, the advantage of podcasting is, well, you can be in front of your audience a minimum of 52 times a year. You can change on a dime. So, next week if John Ives says, “I want to be in your show,” you can put them on, right? Whereas, in your book, it takes a year to write a book, it takes six to nine months to publish it, so let’s say two years, and then, it’s done. It’s laid in concrete, and you’re never going to touch it again unless you fix typos. So, you get that initial burst of, I don’t know, maybe for you, five million people buy your first version. But then, some people read it, but it’s never picked up again. Whereas, a podcast, man, you’re in their face every week. That’s so much better.

John Jantsch: Except for What the Plus! I mean, that one lives on forever.

Guy Kawasaki: Well, What the Plus! may have lasted longer than the service, but I digress.

John Jantsch: I completely agree with you on the pod… I mean, there’s so many… You mentioned an obvious benefit, but I mean, the first time you and I met was through this format and I’d like to at least call you a little bit of a friend. You’ve been a [inaudible] of my career over the years, and I think this is where the introduction happened the first time. And I’ve done that with most people.

Guy Kawasaki: But see, I’m an idiot because it took me… I’m just a late bloomer. I took up hockey at 44. I took up surfing at 61. I took a podcasting is 65. I don’t know why people listen to my advice. I clearly don’t know what the hell I’m doing.

John Jantsch: I don’t even have to ask you questions because you’re just going along my proposed questions here, but I was going to ask you that. Was their resistance or was it just literally a matter of, “I just didn’t get around to it”?

Guy Kawasaki: What, the podcasting? Okay. So, there’s the high road answer, and there’s the low road answer. Which answer do you want?

John Jantsch: I want them both, and we’ll balance them out.

Guy Kawasaki: Okay. So, the high road is, I’m at the end of my career, I’ve made a lot of connections. I’ve made a lot of friends. I can tap into that so that I can interview a Jane Goodall, a Margaret Atwood, a Steve Wozniak, Steve Wolfram, Bob Cialdini. I can get to these people because I’ve been dealing with them for years and years. So, I have this tremendous competitive advantage to interview people that many people could not get unless you’re Terry Gross maybe Malcolm Gladwell. And now, I have a much better filter system because I’m so much older that I, theoretically, have acquired some wisdom, so I can ask them the right questions. So, my time has come to do a podcast featuring remarkable people. That’s the high answer. You want to hear the low answer? Well

John Jantsch: Well, let me let you think about the low answer for a minute. So, your podcast is called Guy Kawasaki’s Remarkable People, and that’s, ultimately, what you’re doing. So, the chances of me actually being a guest are pretty minimal, I think.

Guy Kawasaki: Well, I have a test that if somebody asks to be on the podcast, they’re not remarkable enough.

John Jantsch: Yeah. Fair test. So, let’s have the low answer then.

Guy Kawasaki: So, the low answer is, when I came out with Wise Guy, I was a guest on many podcasts. Okay? So, I got to talking to somebody’s podcast where I say, “So, how often do you do this?” One guy said 52 times a year., Another guy said 156 times a year. And I said, “So, what’s your model?” “Well, it’s advertising and sponsorship.” I say, “Okay, so where does the advertising go?” He says, “Well, there’s one or two ads in the pre-roll, there’s one or two ads in the middle, and there’s one or two ads at the end.” And I said, “Well, how many people listen to these things?” “A quarter million.” “How much do you get per ad?” “Well, the ones in the front get 20 grand, the ones in the middle will get 15 grand, and the ones at the end get 10 grand.” So, I’m sitting there doing the math. So, let’s say there’s six of them and they’re doing like 15,000 bucks each on average, and I say, “So, six times 15 is 90. Ninety times 52 is fricking four and a half million bucks. That’s 10 times bigger than any advance for a book I ever got. What the hell am I writing books for?

Guy Kawasaki: Simultaneously, at 65, I just don’t want to travel anymore. I would just like surf, and so I said, “Okay, so maybe I can make my podcast successful. Basically podcasts and surf. I don’t know if I’ll make four and a half million dollars a year, but if I come…” Well, I don’t even need to come close to that to be happy. So, maybe this is my path to retirement and a better life and more surfing. So, that’s the low answer. I did it for the money.

John Jantsch: I want to remind you that this episode is brought to you by Klaviyo. Klaviyo helps you build meaningful customer relationships by listening and understanding cues from your customers, and this allows you to easily turn that information into valuable marketing messages. There’s powerful segmentation, email auto-responders that are ready to go. Great reporting. You learn a little bit about the secret to building customer relationships. They’ve got a really fun series called Klaviyo’s Beyond Black Friday. It’s a docu-series, a lot of fun. Quick lessons. Just head on over to klaviyo.com/BeyondBF, Beyond Black Friday.

John Jantsch: So, we’re recording this in December of 2019, depending upon when people are listening to this, you’ve launched the show already, your first guest, or at least the first show I was able to see was Jane Goodall. A lot of people know her work for years with the apes in Africa. What’s the basis of your relationship with her and that interview?

Guy Kawasaki: Okay. So, about a little more than a year ago, the person who runs the TEDx in Palo Alto, out of the blue asked me if I want to interview Jane Goodall for her at TEDx. And that’s like, “Well, duh. Of course I want to interview Jane Goodall at TEDx.” So, it actually cost me a lot of money because I turned down a speech. I could’ve got paid speech for the same time. I said, “No, I can always get another paid speech, but how often can you interview Jane Goodall?” So, I interviewed Jane Goodall for TEDx, which is on YouTube if people want to see it, and I really became friends with her. Sometimes you just hit it off with a person. Right? And so, we’ve been communicating and stuff like that, and I communicate with her staff. And [inaudible] Fitzpatrick and I, we always help Jane Goodall when she wants to raise money or make something go out on social media.

Guy Kawasaki: And then, I decided to do this podcast, and I said, “Well, I need a spectacular, remarkable person as the first guest. Who could be,” and you weren’t available, “so, who could be better than Jane Goodall?” And so, she was going to be in San Francisco, I recorded her, and yeah, I mean, life is good. It’s good to be Guy Kawasaki sometimes.

John Jantsch: Yeah. Well, I know what you have a good relationship because I’ve seen pictures of her grooming you.

Guy Kawasaki: Yeah. She’s looking for lice in my head.

John Jantsch: Which, I think, was reminiscent of her work in the jungle, wasn’t it?

Guy Kawasaki: Yes. Yes.

John Jantsch: So, who else is up for the show? Who else do you plan to talk to in the upcoming weeks?

Guy Kawasaki: Yeah. So, Jane Goodall is out, so is Phil Zimbardo. Phil Zimbardo is the Stanford psychology professor who did the Stanford prison experiment where kids simulated being guards and prisoners. Next week is Stephen Wolfram. He is the creator of Mathematica and Wolfram Alpha, the search engine. Got a PhD at 20, MacArthur Award at 21. The next week after that is Margaret Atwood, the author of Handmaid’s Tale. And then, believe it or not, we have Wee Man, Wee Man from Jackass, the MTV series and movie. And then, I have Bob Cialdini, who I’m sure you’re heard up because you’re into sales and marketing like I am, so I have Bob Cialdini.

John Jantsch: He’s been on this show. Yeah.

Guy Kawasaki: Yeah, he’s great. So, basically, that’s the kind of people I have. I mean, they pass the remarkable test.

John Jantsch: Yeah. So, what do you have to learn to do this? This is a different format. This is different technology. This is maybe a different skill. What’s it going to take to get Guy Kawasaki to the Remarkable Podcast host?

Guy Kawasaki: Well, I’ve done a lot of panel moderation and stuff and fireside chats, where I’ve been on both sides, so it’s not like, to use a Jane Goodall analogy, it’s not like I was Tarzan and I got off a ship from Africa and now I’m in London and I have to figure everything out. So, I’ve been to this rodeo, maybe wearing a different hat, but I’ve been to this rodeo. And have you listened to the Jane Goodall one?

John Jantsch: I listened to about half of it. Yeah. In preparation for [inaudible 00:15:22].

Guy Kawasaki: Okay. So, you could see that… Well, one is, to tell you the truth, I believe that the role of the podcast or is to make the guests look great. And I also believe that, if you look at the minutes spent who’s talking, it should be about 90/10, or 90 is Jane and 10 is Guy. And so, that’s something, and a lot of people have said, “I really like your podcast, Guy, because you let Jane talk.” I think a lot of podcasts, it’s all about them, right? They’re just talking and talking and talking, and then, finally, the guest gets to say something and then the podcaster gets back on a riff. So, I don’t step on my guests. Now, honestly, I don’t know how to get subscribers or advertisers, but I figure, if I get all these guests and I produce a great podcast, I’m a big believer in, “If you build it, they will come.”

John Jantsch: Well. I think that’s a lot of it. And you’re also doing the networking. You contacted me to tell me about it, and you contacted a lot of people to tell them about it. I mean, that’s kind of Marketing 101, right?

Guy Kawasaki: Well, nothing is easy, right? Well, if you’re Michelle Obama and you started Michelle Obama Remarkable People Podcast, I’m pretty sure you’ll get 5 million subscribers in the first day, but I’m not Michelle Obama.

John Jantsch: Do you listen to podcasts?

Guy Kawasaki: Yes.

John Jantsch: Yeah. What are some of your favorites?

Guy Kawasaki: I listen to Malcolm Gladwell’s Revisionist History, who I’m trying to get as a guest. I listened to Wait Wait… Don’t Tell Me! I listen to Freakonomics. I listen to Joe Rogan. I listen to Terry Gross. I’m a big NPR fan, basically.

John Jantsch: Right, right, right. Yeah. Yeah, you can [inaudible] a lot of those shows have moved to the podcast format, but obviously, there’s still broadcast, as well. Where do you think this is going? The audio… And again, maybe you’re not in the position right now where you want to future cast trends and things because you’re just trying to figure it out to make it work for you, but it seems to me like audio content right now… I mean, podcasts had been around a while, but it seems to me like audio content is really hot and it’s going to get hotter.

Guy Kawasaki: Yes. I think that podcasting is like artificial intelligence. So, artificial intelligence for the last 30 years was going to be the next big thing, right? And finally it is. So, I think we may be there with podcasting. A lot of it is… It’s critical mass. I mean, in a sense, Apple has created a critical mass for podcasting. In the same sense, I think, one of the things I’ve noticed is QR codes, which was supposed to be a big thing, Apple finally made it a real big thing because now when you just put your camera on a QR code, you don’t have to download a QR reader, right? So, all of a sudden, yeah, QR codes makes sense. And I think Apple did the same thing with podcasts, that now that they’ve done so much and they put a podcast player on every iOS device, Apple has created another market.

John Jantsch: Yeah. And I’ve been doing this before, that was the case and that was one of the initial challenges with podcasts. It was hard to show people how to listen.

Guy Kawasaki: Yeah. Yeah.

John Jantsch: Where do you think Spotify fits into this? It seems to me like Spotify is really gaining some traction in the podcast space. Do they take on Apple, or is it just broaden the universe for everyone?

Guy Kawasaki: Hell if I know. I mean, based on two episodes, I don’t consider myself an expert. But Spotify has taken a different position. In a sense, they’re like Netflix, right? So, Netflix just doesn’t share stuff anymore. Netflix has its own series. Right? So, similarly, Amazon Prime, I watch Jack Ryan on Amazon Prime. Amazon Prime owns Jack Ryan, right? And so, Spotify is trying to create content, not just distribute content, and so they’re supposed be making this huge investment in podcasting. And I guess we’ll look back and say, “Wow, that was a genius move,” or we’ll look back and say, “Well, what a dumbass move.” And I don’t know. If Apple said we’re going to be a content creator… Well, they do that, right? They created that Morning Show for Apple TV and all that, so I guess we’ll see. I don’t know.

John Jantsch: Yeah. I think that’s the direction a lot of people are going ahead, and I wouldn’t be surprised if, just like you are playing the evangelist role for Canva, I’m wondering when companies like that start bringing in somebody like you to be their podcaster or to be their spokesperson as a podcaster.

Guy Kawasaki: Well, funny you should mentioned that because I’m Chief Evangelist of Canva, and I told Canva, I told you know the other people at Canvas, like, “So, right now you have your Canva social media, the Instagram, Facebook, all that, and you have your email lists, but there’s a limit to how many times you can send an email to someone in your registered user database. And that limit is not 52 times a year.” So, I’m making the case that, if we could get my subscriber base up to a million or so, that is a fricking tremendous weapon. So, if Guy Kawasaki’s Remarkable People has a million subscribers and Guy Kawasaki’s Chief Evangelist of Canva, so at an extreme, the pre-roll, the midway, and the end ads could all be for Canva. So, imagine, 52 times a year you can hit a million people with an ad three times. Oh my God. I mean, life is good.

John Jantsch: Absolutely.

Guy Kawasaki: So, yeah.

John Jantsch: So, I think that’s going to be a role that, I think, you start seeing is that whether they’re media companies or just companies seeing it as another channel, I think are going to start buying up people’s reach with the podcast.

Guy Kawasaki: Yeah. Because, I mean, for the very simple reason that you could hit people much more often with a podcast than you can with an email, MailChimp campaign. Accenture did a five or six podcast series with will.i.am, right? And you couldn’t hit your Accenture database six times, or probably maybe 18 times, because there are multiple ads inside the six episodes. There’s no way you could have hit your installed base with 18 email campaigns. Well, first of all, there’s not 18 interesting email campaigns you could do.

John Jantsch: Yeah. And I think that’s the key point, too, is it’s far more engaging content than an email ever will be.

Guy Kawasaki: Well, I mean, in a sense, how does NPR raise money? I mean, you don’t enjoy the pledge drive, right? So, you feel a moral obligation to reciprocate. And similarly, with Wikipedia, you don’t like to see that ugly banner where Jimmy Wales is asking you for money, but because Wikipedia provides such great information and content, you feel a moral obligation to donate. So, you could make the case that if Guy Kawasaki’s Remarkable People has all this great wisdom and advice and inspiration, and then it’s sponsored by Canva, you might feel, “Oh geez, I should help Guy out and use Canva.” That’s the theory anyway.

John Jantsch: Yeah. I think it’s a good theory. Well, Guy, we’ve exhausted our time. It was great catching up with you again, and I wish you luck in this new venture. And I will not ask to be on the show, I will just wait by my email for the invitation, if it should come.

Guy Kawasaki: Well, I hope someday to send you that email.

John Jantsch: All right, well-

Guy Kawasaki: Let’s hope that you have four files.

John Jantsch: Yeah, we’re recording with some new technology here that I think is going to just be awesome, so I-

Guy Kawasaki: If you don’t have four files, it’s my fault for convincing you to do this, and I will appear again.

John Jantsch: That’s right. All right. Well, I get to say to you, mahalo, then.

Guy Kawasaki: Take care.

The Art of the Start 2.0

Art-Of-Start-2-674x1024Marketing Podcast with Guy Kawasaki

Officially a startup is any business just getting started but over the last few years the term startup has come to mean a certain kind of business just getting started or perhaps even a certain mindset no matter how old the business is.

Personally I lean towards the latter. Startup is more of a mindset than a timeframe and that can be a good thing and a bad thing.

Many startup businesses never graduate to become real businesses because what it took to start is not what it took to grow and mature.

For some the chaos of “everyone does everything” is intoxicating. For others the inability of the founder to surround themselves with people that support the gaps they might have in marketing, operations, finance and even leadership either leads to certain death of a kind of stagnant purgatory of just enough revenue to pay the bills. (Otherwise known as a job.)

My guest for this week’s episode of the Duct Tape Marketing Podcast is Guy Kawasaki, Chief Evangelist of Canva and author of the new book The Art of the Start 2.0, The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything

In a testament to either my advancing age or strident consistency, I had Guy on this show over a decade ago when Art of the Start 1.0 came out.

Much has changed in the last 10 years and much has remained the same. In a note that struck me personally Guy claims that the hardest part of starting a business is learning how to lead and inspire others and I certainly concur.

By nature the very strengths the serve them getting started – things like tenacity, ingenuity and constant innovation (sometimes manifest as the idea of the week) are the things that sink them when they need to let go.

Guy is always a fun interview and The Art of the Start 2.0 is a must read of any – yes any – business owners or wannabe business owner.

Questions I ask Guy:

  • What is a Startup?
  • How do you make a pitch to potential investors?
  • How do you effectively build a team?

What You’ll Learn If You Give A Listen:

  • Why to hire people with complimentary skills to yours
  • How to raise funds for your startup using traditional and new methods
  • What venture capitalists and evangelists look for in a potential investment

10 Free Copy of What the Plus Book and Interview with Guy Kawasaki

Marketing podcast with Guy Kawasaki (Click to play or right click and “Save As” to download – Subscribe now via iTunes or subscribe via other RSS device (Google Listen)

Update: Guy offered 500 free copies of his book What The Plus and they were snapped up in a matter of hours. We’ve added another 1,000 so grab your free copy of What The Plus and pass the word. (Update No. 2 – the additional 1,000 have now been given away – thanks again Guy.)

Depending upon who you listen to, Google+ is either the Holy Grail of social networks or another passing fade, but make no mistake, Google is Google and Google thinks this is important. So, even if you’re still waiting for some sort of critical mass from your industry to join Google+, you can’t ignore the fact that Google is starting to weight its search engine results with content from Google+.

In this episode of the Duct Tape Marketing Podcast I visit with one of Google+’s biggest evangelists and power user, Guy Kawasaki. Guy has written a very down to earth book on using Google+ called What the Plus-Google+ for the Rest of Us (Read on to see how to get a free copy of Guy’s book)

What I really like about Guy’s book is that it is filled with tons of very practical little tips gleaned from using the network on a daily basis. Beginners and more advanced users alike will get plenty from reading this book.

For example, I picked up a much better way to use Google Hangouts and a totally clever way to run your own polls on Google+.

Guy is selling fully functioning Kindle, eReader and Google Play versions for $2.99, but you can download a free PDF copy of What the Plus courtesy of Guy here. (8.5 mg PDF file limited to the first 500 downloads – expires April 23, 2012)

2 And Now The Enchanting Mr Kawasaki

Marketing podcast with Guy Kawasaki (Click to play or right click and “Save As” to download – Subscribe now via iTunes or subscribe via other RSS device (Google Listen)

Guy Kawasaki is launching his tenth book today – “Enchantment – The Art of Changing Hearts, Minds and Actions” –

Enchantment, according to Guy, is influence on steroids. It’s beyond a transaction and goes to a more permanent relationship. No surprise Guy evokes Apple as a brand that enchants.

If you want to enchant someone, it presumes a long term relationship – by definition then, if you’ve enchanted someone you have probably done something that is both good for you and for them and that’s what makes it such an ethical approach.

The pillars of enchantment are likability, trust and having a great cause/product. These must go hand in hand – you can like someone and still not trust them.

Guy covers the idea of personal enchantment – ala Dale Carnegie. Guy is one of the more likable folks you’ll ever meet. There are aspects of his personality that draw you in immediately and he passes some of this on in this book. Guy evokes Mari Smith’s smile as an element of likability. Dress is important – dress equal to your audience. Just like your dad taught you, a good handshake, including eye contact, may make or break a deal for you.

Trust is always a hot topic in business and Guy emphasizes, and I agree completely, that you must extend trust before you’ll be thought of as trustworthy. There are no secrets these days, disclose your interests. You must be a baker instead of an eater. The eater eats and the baker looks for ways to build bigger pies.

Enchantment is a quick read that allows Guy’s direct and enchanting personality to shine through.

I had an incredibly enchanting dinner with Guy at Roy’s Restaurant in Las Vegas during CES – Guy captured the entire meal in pictures

You can listen to the show by subscribing the feed in iTunes or a variety of other free services such as Google Listen (Use this RSS feed) or you can buy the Duct Tape Marketing iPhone app. (iTunes link – Cost is $2.99) or

35 The Referral Engine Launch Day Bonus

Note: When an author launches a new book (well, at least this author) it’s kind of a big personal deal. So, I know I’ve been a bit commercial of late in promotion of my new book, but the good news is today is launch day so regular old thoughts on helping your grow your business to return. Thanks for your patience, trust and support.

The Referral EngineMy new book, The Referral Engine – Teaching Your Business To Market Itself is finally available to ship! In fact, the online retailers are blowing it out at as low as 55% off during the launch. Go to The Referral Engine book site for details.

The buzz for the book online has been tremendous and the reviews over the top positive. To continue the momentum I want to make you an offer to take action today. I have a library of incredible interviews available exclusively to those who buy my new book today.

Here’s the deal –

The book has received praise from the following thought and business leaders in the form of a blurb on the book’s jacket.

As a bonus for purchasing today you’ll receive audio recordings of the interviews I did with each. These are not pitches for the book, these are deep conversations about their thoughts on marketing and business.

  • Chris Brogan, coauthor of Trust Agents
  • Seth Godin, author of Linchpin
  • Guy Kawasaki, cofounder of Alltop
  • David Meerman Scott, author of The New Rules of Marketing and PR
  • Tony Hsieh, CEO, Zappos.com
  • Bob Burg, coauthor of The Go-Giver and Go-Givers Sell More
  • Marcy Shinder, vice president, American Express OPEN

I addition I’ve included double bonus interviews from some of the people you’ll meet in the book who also know a thing or two about referrals.

  • Ivan Misner, founder of BNI
  • Stephen MR Covey, author of The Speed of Trust
  • Scott Ginsberg, The Nametag Guy
  • Zingermans Community of Businesses, a chat with Ari and Mo

That’s 11 interviews in all with some folks I consider the brightest minds in marketing today.

Order today and send a copy of your receipt to [email protected] and you’ll receive your special link to download or listen to this entire library.

Go to The Referral Engine book site to choose your favorite online retailer – you can also send me the receipt from an offline retailer to qualify as well.

Thanks for all your support, you truly inspire me.

14 Word of Mouth Versus Key Influencers

This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing and making 1000 referrals to 1000 small businesses – check it out at Make a Referral Week 2010

This summary of an article from the December issue of the Journal of Advertising Research (good luck finding the issue online because I couldn’t) says that common word-of-mouth advertising by regular folks is more powerful than “key influencers.” Which is to say that sucking up to A-list bloggers may not be all that it’s cracked up to be. It seems like it’s bad day for celebrity endorsements.

James Coyle, assistant professor of marketing at Miami University’s Farmer School of Business, Elizabeth Lightfoot of CNET Networks, and Ted Smith and Amy Scott of MedTrackAlert conducted the study by surveying website visitors, conducting in-depth reviews, and analyzing website usage patterns. Said Coyle:

“We find that trying to track down key influencers, people who have extremely large social networks, is typically unnecessary and, more importantly, can actually limit a campaign or advertisement’s viral potential. Instead, marketers need to realize that the majority of their audience, not just the well-connected few, is eager and willing to pass along well-designed and relevant messages.”

I agree. I think that most key influencers are pompous, insecure jerks who take themselves way too seriously. And I say this knowing that you can rightfully accuse me of being one of them. The marketing lesson is this: Create something great, sow fields (not window boxes), “let a hundred flowers blossom,” and pray that “regular folks” will spread the word.

Guy Kawasaki is a managing director of Garage Technology Ventures, an early-stage venture capital firm. Previously, he was an Apple Fellow at Apple Computer, Inc. Guy is the author of nine books including Reality Check, The Art of the Start, Rules for Revolutionaries, How to Drive Your Competition Crazy, Selling the Dream, and The Macintosh Way.

44 Snackfest Continues – 2009 Marketing Advice

This is part two of a two course helping of snack sized small business marketing advice for 2009. Find the 1st course here.

With 2009 just around the corner I thought it would be fun to collect the thoughts of some of the leading marketing folks around the web, but do so in what I am calling snack size fashion – so welcome to Snackfest 2009.

In keeping with the current trend in social media for small bites of info, think twitter sized responses – Plain and simple I asked some thought leaders this question:

2009 will be the year for small businesses to . . .

Want to play along? Here’s how, post your comment answer to the same question, comment on the snack answer of each expert and tweet your thoughts using #snack09.Follow the Twitter Stream on this here

Here’s how some thought leaders responded to my question.
Guy Kawasaki, author of Reality Check said . . .Stop believing that Wall Street and investment bankers are any smarter than they are.Twitter ID

Ann Handley, chief content officer for Marketing Profs said . . .Swell in ranks. Corporate downsizing spawns a host of new businesses. Many decide to cut their own path, as traditional paths close up.Twitter ID

Clate Mask, CEO of Infusionsoft said . . . market to prospects and customers without increasing marketing expenses or staff size.Twitter ID

Bob Burg, author of the Go-Giver said . . .focus on adding even more value to existing and future relationships and being truly authentic.Twitter ID

Laura Lake, Guide of About.com/Marketing said . . . make a major shift into social marketing and online relationship building. It’s no longer an option, it’s vital.Twitter ID

Scott Allen, author of The Virtual Handshake said . . . get funded. Cap gain tax cuts & revitalization of SBA = available equity & credit $$$. It’s time to make a big move that needs big capital.Twitter ID

Chris Baggott, CEO of Compendium Blogware said . . . take advantage of their inherent advantage in local SEO. Targeted business blogging empowers small business to control their own destiny and win the online battle.Twitter ID

Anita Campbell, editor of Small Business Trends said . . . Get serious about making money! When times get tough, tough business owners get going. 2009’s economy means no fooling around.Twitter ID

Rich Sloan, co-author of StartUpNation said . . . Home-Based businesses will be launched at unprecedented rates. Attrition will decrease as people use tools like email marketing.Twitter ID

Jim Gilmore, co-author of The Experience Economy said . . . act boldly and take sales from retrenching big businesses.

Andy Sernovitz, author of Word of Mouth Marketing said . . . Stand up and say “Happy customers are our greatest advertisers. We’re going to find a million ways to make people happy.Twitter ID

Ken Yancey, CEO of SCORE said . . . get back to the true managerial basics of running their businesses. Businesses that were marginal in previous years will really struggle and well run businesses will survive and hopefully thrive.

Lee Odden, publisher of TopRank blog said . . . stop wasting time on tactics du jour, and start looking their online marketing holistically to find the right mix of measurable marketing efforts that generate sales and build value over time.Twitter ID

Bo Burlingham, editor-at-large, Inc. Magazine said . . . take advantage of the opportunities for growth in a recession.Twitter ID

So, what do you have to say?

6 Reality Check with Guy Kawasaki

Reality CheckGuy Kawasaki stopped by the Duct Tape Marketing Podcast to discuss his newest book Reality Check: The Irreverent Guide to Outsmarting, Outmanaging, and Outmarketing Your Competition.

Reality Check is a compilation of some of Guy’s greatest hits, posts and articles, but it is not simply a rehashing. This format brings his down to earth style into much greater overall context. When you read one of Guy’s blog posts you get his thoughts at that moment, but a collection of his posts framed in a category, makes for a much more strategic read.

The thing I love the most about his book is that you can plop it open to any page and just start reading. You don’t have to read it cover to cover, every single page seems to hold a nugget of great, or at least amusing, advice.

Some of Guy’s gems include the 10,20,30 rule of presentations – no more than 10 slides, delivered in 20 minutes, no type smaller than 30 point. Or, sales fixing everything – get selling and worry about creating the sock puppets when you have cash flow. Go check it out!

AT&TThis episode of the Duct Tape Marketing podcast is brought to you by att.com/onwardsmallbiz. Resources for the small business owner.