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Weekend Favs May Thirty One

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road.

Officially summer her in the Midwest!

Officially summer her in the Midwest!

Good stuff I found this week:

Quip – A tool that lets you bring messaging and documents together for collaboration[Tweet “Check out Quip – A tool that lets you bring messaging and documents together for collaboration”]

Group Tweet – Allow any number of contributors to Tweet from a group account safely and securely[Tweet “Check out Group Tweet – Tweet from a group account safely and securely”]

Assistant.to – There are lots of scheduling tools out there but this simple tool really works well within GMail[Tweet “Check out Assistant.to – lots of scheduling tools out there but this tool works well within GMail”]

25 Twitter Is My Help Desk

Over the course of the last year of so something happened to customer support – a great deal of it moved on to twitter.

It started for me with the occasional “does anyone know what this error message means?” or “what adapter works best for X?” Even just a year ago the only folks on twitter were smart, technology oriented and ahead of the curve on most new technologies.

A funny thing has happened in the last few months. Just about any company that is active in online products and services is now providing tech support with a simple twitter request. These days I turn to twitter first to engage support for most of the tools I use.

enthusem

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Now that twitter has grown to about 20 gazillion users almost any company can and should be offering customer service and support via this mechanism. The expectation is growing for some users that all companies provide a level of support using this platform.

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