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be like amazon

Want to Be Like Amazon?

Marketing Podcast with Bryan Eisenberg
Podcast Transcript

C’mon, how are you going to be like Amazon – I mean, why would you want to?

Here’s the thing most don’t realize about Amazon – they do so many things like a small business that they are actually more nimble than much smaller organizations and they can teach small business a ton.

Amazon gets continuous optimization better than anyone and continuous optimization is a by-product of caring about your customer.

My guest for this week’s episode of the Duct Tape Marketing Podcast is Bryan Eisenberg. He is a long-time featured keynote speaker for many things including SEO and conversion rate optimization and is the author of many books including his newest release, Be Like Amazon.  He and I discuss, you guessed it, how to be like Amazon, even if you run a small business.

Eisenberg is the co-author of the Wall Street Journal, Business Week, USA Today and New York Times bestselling books “Call to Action”, “Waiting For Your Cat to Bark?”, “Always Be Testing” and “Buyer Legends.”. He is an internationally recognized authority and pioneer in online marketing, improving conversion rates, persuasive content and persona marketing, and helping organizations improve their customer experiences.

Questions I ask Bryan Eisenberg:

  • How does Amazon do such a good job at understanding what customers want?
  • What are the four pillars of success?
  • How can people take the four pillars of success and apply them to their business?

What you’ll learn if you give a listen:

  • How to be fearless like Amazon
  • What you can learn about management from Amazon
  • Why optimization starts with caring

Key takeaways from the episode and more about Bryan Eisenberg:

Are you an independent marketing consultant or an agency owner? If so, you may want to check out the Duct Tape Marketing Consultant Network. It is a growing group of independent marketing consultants and agencies that are partnering and collaborating using the Duct Tape Marketing tools, and really scaling their businesses. Check it out at ducttapemarketingconsultant.com.

Want to Be Like Amazon?

Marketing Podcast with Bryan Eisenberg
Podcast Transcript

C’mon, how are you going to be like Amazon – I mean, why would you want to?

Here’s the thing most don’t realize about Amazon – they do so many things like a small business that they are actually more nimble than much smaller organizations and they can teach small business a ton.

Amazon gets continuous optimization better than anyone and continuous optimization is a by-product of caring about your customer.

My guest for this week’s episode of the Duct Tape Marketing Podcast is Bryan Eisenberg. He is a long-time featured keynote speaker for many things including SEO and conversion rate optimization and is the author of many books including his newest release, Be Like Amazon.  He and I discuss, you guessed it, how to be like Amazon, even if you run a small business.

Eisenberg is the co-author of the Wall Street Journal, Business Week, USA Today and New York Times bestselling books “Call to Action”, “Waiting For Your Cat to Bark?”, “Always Be Testing” and “Buyer Legends.”. He is an internationally recognized authority and pioneer in online marketing, improving conversion rates, persuasive content and persona marketing, and helping organizations improve their customer experiences.

Questions I ask Bryan Eisenberg:

  • How does Amazon do such a good job at understanding what customers want?
  • What are the four pillars of success?
  • How can people take the four pillars of success and apply them to their business?

What you’ll learn if you give a listen:

  • How to be fearless like Amazon
  • What you can learn about management from Amazon
  • Why optimization starts with caring

Key takeaways from the episode and more about Bryan Eisenberg:

Are you an independent marketing consultant or an agency owner? If so, you may want to check out the Duct Tape Marketing Consultant Network. It is a growing group of independent marketing consultants and agencies that are partnering and collaborating using the Duct Tape Marketing tools, and really scaling their businesses. Check it out at ducttapemarketingconsultant.com.

1 How to Create Buyer Legends

Marketing Podcast with Bryan Eisenberg

photo credit: Anna Fischer via photopin cc

photo credit: Anna Fischer via photopin cc

Like many marketers I’ve trumpeted the virtues of something called buyer personas for years. A persona, borrowed from the theater, is a thorough description of a character in a play. Who that are, what their story is and what motivates or demotivates them.

When you couple strong customer personas with an accurate journey through your business, or something I’ve called The Marketing Hourglass, you have the makings of a strong marketing strategy.

My guest for this week’s episode of the Duct Tape Marketing Podcast is Bryan Eisenberg, co-author of Buyer Legends:The Executive Storyteller’s Guide

In Buyer Legends, Eisenberg emphasizes a critical component in building personas – or what he calls legends – and that’s data.

If a persona and buying journey are to serve the entire organization they must be tied to business objectives and metrics.

When you do this you can lead with buyer legends, teach with them and guide the entire organization based on strong narratives.

The book is a quick 46 page read with exercises and additional online resources included and I believe every marketer will find something useful in this book!

6 Weekend Favs October Four

hikeI’ve added a weekend post routine that I hope you enjoy. Each weekend I write a post that features 3-4 things I read during the week that I found interesting. Generally speaking it won’t involve much analysis and may range widely in topic. (Flickr image included here is also fav image of the week)

Enjoy!

Good stuff I ran across this week

Yakfree – a Flash driven way to make toll free calls from your computer. A bit of a twist on the click to call applications out there – Here’s an example using Duct Tape Marketing’s number to call.

69 Free or low cost tools to improve your website – My friend Bryan Eisenberg deserves some nice props for this list. Bryan’s focus is on conversion so this isn’t simply a list of cool things you can do, there are some very useful suggestions for business owners here.

TinyChat – quick video chats have become pretty popular online but there’s still the hassle of making sure both parties have the software and accounts to initiate a video call. Skype, for example is very popular for video chat, but both parties have be using the tool. If you want to initiate a dead simple, no software, no hassle video chat with one of more look no further than TinyChat. Of course both people need a camera and microphone, but then they go to the same URL, such as http://p2p.tinychat.com/chatnow and boom, private chat. There are premium options that allow you to white label and own chat addresses.

Image credit: usharf

38 2009 Will Be the Year for Small Businesses to . . .

With 2009 just around the corner I thought it would be fun to collect the thoughts of some of the leading marketing folks around the web, but do so in what I am calling snack size fashion – so welcome to Snackfest 2009.

In keeping with the current trend in social media for small bites of info, think twitter sized responses – Plain and simple, I asked some thought leaders this question:

2009 will be the year for small businesses to . . .

Want to play along? Here’s how, post your comment answer to the same question, comment on the snack answer of each expert and tweet your thoughts using #snack09. (Follow the Twitter thread)

Here’s how some thought leaders responded to my question.
Seth Godin, author of Tribes said . . Run/grow/compete like mad because the big bad companies that have been slowing you down are in such disarray.
Seth Godin – Sqidoo page

Aaron Wall, author of SEOBook said. . .buy great domain names, as their perceived value drops due to an ad slowdown and browsers eating type in traffic.
Aaron Wall – Twitter ID

Alan Weiss, author of Million Dollar Consulting said . . . to assertively reinvent their relationships with customers and prospects, because you can’t grow by cutting back, can’t improve if you’re afraid, and can’t lead from the back.

John Battelle, founder of Federated Media said . . . get closer to its best customers, add value to their lives, and build new business from that value. Twitter ID

Andy Beal, author of Radically Transparent said . . . take their head out of the sand and start listening to the social media conversations customers, employees, and other stakeholders are having about their brand. Twitter ID

Tim Ferriss, author of the Four-Hour Workweek said . . . get advertising at 70-90% off. Recessions mean budget cuts for larger corporations, which means advertising cancellations, just as in 2001 and 2002. There will be fire sales on remnant advertising, whether print, TV, radio, or online.Twitter ID

Dan Pink, author of Whole New Mind said . . . think boldly and push frontiers while the big guys run scared and retreat to safety. Twitter ID

Tim Berry, founder of Palo Alto Software said . . . refocus on fundamentals: core strategy of identity, market, and focus, plus specific metrics and milestones, basic numbers, and planning as management, with review and revisions. Twitter ID

Bob Bly, author of Persuasive Presentations for Business said . . . prove their unique value to their customers and earn rather than expect repeat orders. Twitter ID

David Meerman Scott, author of The New Rules of Marketing and PR said . . . stop spending $$ on marketing. Instead create interesting information people WANT to consume.Twitter ID

Chris Brogan, publisher of ChrisBrogan.com said . . . demystify the business effects of social tools, and bring real projects to light.Twitter ID

Bryan Eisenberg, co-author of Waiting for Your Cat to Bark said . . . stop waiting for a magic bullet and realize the magic comes from hard work they do.Twitter ID

Look for another helping of expert snacks tomorrow – Snackfest – a second helping!