The Power of Proactive Customer Service
Are you happy now? Or simply, happy overall? As a company, you don’t just want your customer happy in this moment in time. You want them happy all of the time. According to McKinsey & Company, evaluating a customer’s satisfaction throughout his or her entire journey with a company is 30% more predictive of overall […]
How to Create a Compelling Six-Second Brand Story?
With the proliferation of media and the rapid adoption of digital channels, consumers are bombarded with thousands of brand messages and stories every day. In fact, marketing experts estimate that, on average, people are exposed to over 5,000 advertisements each day, making it harder than ever to gain the customer’s attention. The reality is that […]